Service and coverage
Next Business Day Onsite Response
A service commitment to dispatch a technician to your premises by the close of the next working day after a confirmed service request.
Next business day onsite response is a service-level commitment under which a technician is dispatched to the customer premises by the close of the next working day following a confirmed service request.
Next business day typically excludes weekends, public holidays, and requests received after the provider close-of-business cut-off, which for LeasemyPrinter is 5.00pm AEST Monday to Friday.
For businesses on the NSW Mid North Coast, where providers based in Newcastle or Sydney may quote a longer response time due to travel, a locally based technician delivering next-business-day response is a meaningful service difference.
Remote diagnostics and same-business-day phone support are typically offered alongside the onsite commitment to resolve issues before a technician visit is needed.
In short
- A technician onsite by the close of the next working day.
- Excludes weekends, public holidays, and after-hours requests.
- Backed by same-business-day phone and remote support.
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Related terms
- Service Area and Coverage AreaA service area is the geographic boundary within which a provider commits to onsite maintenance at the contracted service level.
- Remote DiagnosticsRemote diagnostics is the secure, automated monitoring of a leased printer so faults and low toner are caught before they cause downtime.
- Authorised Dealer and Service CentreA Toshiba authorised dealer is approved by Toshiba to supply and service its products with genuine parts and manufacturer support.
Enquired on Monday and had a printer installed by Friday. Fast, easy, and exactly what we needed.
We have been using Global Document Solutions for about eight years now and would not go anywhere else.
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