Service and coverage
Next Business Day Onsite Response
What is Next Business Day Onsite Response?
A service commitment to dispatch a technician to your premises by the close of the next working day after a confirmed service request.
Next business day onsite response is a service-level commitment under which a technician is dispatched to the customer premises by the close of the next working day following a confirmed service request.
Next business day typically excludes weekends, public holidays, and requests received after the provider daily service cut-off, which for LeasemyPrinter is 5.00pm AEST Monday to Friday.
For businesses on the NSW Mid North Coast, where providers based in Newcastle or Sydney may quote a longer response time due to travel, a locally based technician delivering next business day response is a meaningful service difference.
Remote diagnostics and same-business-day phone support are typically offered alongside the onsite commitment to resolve issues before a technician visit is needed.
In short
- A technician onsite by the close of the next working day.
- Excludes weekends, public holidays, and after-hours requests.
- Backed by same-business-day phone and remote support.
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Frequently asked questions
What does next business day onsite response mean?
A technician is dispatched to your premises by the close of the next working day after a confirmed service request.
Next business day excludes weekends, public holidays, and requests received after the 5.00pm AEST Monday-to-Friday cut-off.
Why does a local technician matter for response time?
On the NSW Mid North Coast, providers based in Newcastle or Sydney may quote a longer response time due to travel, so a locally based technician delivering next business day response is a meaningful service difference.
It is backed by same-business-day phone and remote support.
Cyrus Dickie
Founder, Global Document Solutions
You deal with the founder directly, from first quote to ongoing support, since 2010.
Authored by Cyrus Dickie, Founder at Global Document Solutions. In the industry since 2010.
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Related terms
- Service Area and Coverage AreaA service area is the geographic boundary within which a provider commits to onsite maintenance at the contracted service level.
- Remote DiagnosticsRemote diagnostics is the secure, automated monitoring of a leased printer so faults and low toner are caught before they cause downtime.
- Authorised Dealer and Service CentreA Toshiba authorised dealer is approved by Toshiba to supply and service its products with genuine parts and manufacturer support.
Enquired on Monday and had a printer installed by Friday. Fast, easy, and exactly what we needed.
We have been using Global Document Solutions for about eight years now and would not go anywhere else.
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$160/month
ex GST
Lease term
36 to 60 months
- Maintenance and genuine toner included
- You only buy paper
- Same business day response, Mon to Fri
- No obligation, and no automatic renewal without your written approval