Service and coverage
Service Area and Coverage Area
A service area is the geographic boundary within which a provider commits to onsite maintenance at the contracted service level.
A service area, or coverage area, in a managed-print lease defines the geographic boundary within which the provider commits to delivering onsite maintenance at the contracted service level, typically next business day, without an additional travel surcharge.
Businesses outside the service area may still be able to lease, but should clarify the applicable service level and whether a travel surcharge applies to callouts.
For LeasemyPrinter on the NSW Mid North Coast, the service area covers five town catchments, the Hastings, Macleay Valley, Manning Valley, Great Lakes, and Coffs Coast, with their suburbs listed on each town page.
Each town page maps the specific postcodes and suburbs inside that coverage boundary.
In short
- The area covered for onsite service at the contracted level.
- Outside it, ask about service level and travel surcharges.
- Covers five Mid North Coast town catchments.
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Related terms
- Next Business Day Onsite ResponseA service commitment to dispatch a technician to your premises by the close of the next working day after a confirmed service request.
- Authorised Dealer and Service CentreA Toshiba authorised dealer is approved by Toshiba to supply and service its products with genuine parts and manufacturer support.
- Print FleetA print fleet is the full set of printers and copiers a business runs across one or more sites under a single service arrangement.
Enquired on Monday and had a printer installed by Friday. Fast, easy, and exactly what we needed.
We have been using Global Document Solutions for about eight years now and would not go anywhere else.
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