Managed print and service
Break-Fix Maintenance
Break-fix is a reactive support model where you pay for each service call and part only when something breaks, with no ongoing contract.
Break-fix maintenance is a reactive support model for office equipment in which the business pays for each service call, part, and technician visit only when a fault occurs, with no ongoing service contract.
Under break-fix, every callout is invoiced separately, which creates unpredictable maintenance costs that typically rise as equipment ages.
This contrasts with a managed-print lease, where scheduled maintenance, parts, and consumables are bundled into the monthly payment for the full term.
Because each visit is priced on its own, break-fix exposure compounds as a device ages: published Australian rate cards put a first-hour callout in regional NSW at $180 to $350 or more before parts and any travel surcharge, which is the cost context that makes a fixed monthly managed-print arrangement predictable by comparison. Confirm your own maintenance cost exposure with your service provider.
In short
- Pay per callout, with no service contract.
- Costs are unpredictable and rise as gear ages.
- The opposite of a bundled managed-print lease.
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Related terms
- Managed Print Services (MPS)Managed print services (MPS) is an arrangement where one provider supplies, maintains, and supports your whole print fleet under a single contract.
- Operating LeaseAn operating lease lets a business use equipment such as a printer for a fixed term and return it at the end, without taking ownership.
- Print FleetA print fleet is the full set of printers and copiers a business runs across one or more sites under a single service arrangement.
- Remote DiagnosticsRemote diagnostics is the secure, automated monitoring of a leased printer so faults and low toner are caught before they cause downtime.
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