Managed print and service
Break-Fix Maintenance
What is Break-Fix Maintenance?
Break fix is a reactive support model where you pay for each service call and part only when something breaks, with no ongoing contract.
Break fix maintenance is a reactive support model for office equipment in which the business pays for each service call, part, and technician visit only when a fault occurs, with no ongoing service contract.
Under break fix, every callout is invoiced separately, which creates unpredictable maintenance costs that typically rise as equipment ages.
This contrasts with a managed print lease, where scheduled maintenance, parts, and consumables are bundled into the monthly payment for the full term.
Because each visit is priced on its own, break fix exposure compounds as a device ages: published Australian rate cards put a first-hour callout in regional NSW at $180 to $350 or more before parts and any travel surcharge, which is the cost context that makes a monthly set plan for managed print predictable by comparison.
Confirm your own maintenance cost exposure with your service provider.
In short
- Pay per callout, with no service contract.
- Costs are unpredictable and rise as gear ages.
- The opposite of a bundled managed print lease.
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Lease from $160/month ex GST on a 36 to 60 month term, maintenance and toner included. Quote in under 2 minutes.
Frequently asked questions
What is the difference between break fix and a managed print lease?
Break fix is reactive: you pay for each callout, part, and visit only when something breaks, so costs are unpredictable and rise as gear ages.
A managed print lease bundles scheduled maintenance, parts, and consumables into one monthly payment for the full term.
Is break fix maintenance cheaper than leasing?
Not usually over time.
Each callout is billed separately and the exposure compounds as a device ages, which is what makes a monthly set plan for managed print predictable by comparison.
Confirm your own maintenance cost exposure with your service provider.
Cyrus Dickie
Founder, Global Document Solutions
You deal with the founder directly, from first quote to ongoing support, since 2010.
Authored by Cyrus Dickie, Founder at Global Document Solutions. In the industry since 2010.
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Related terms
- Managed Print Services (MPS)Managed print services (MPS) is an arrangement where one provider supplies, maintains, and supports your whole print fleet under a single contract.
- Operating LeaseAn operating lease lets a business use equipment such as a printer for a fixed term and return it at the end, without taking ownership.
- Print FleetA print fleet is the full set of printers and copiers a business runs across one or more sites under a single service arrangement.
- Remote DiagnosticsRemote diagnostics is the secure, automated monitoring of a leased printer so faults and low toner are caught before they cause downtime.
Enquired on Monday and had a printer installed by Friday. Fast, easy, and exactly what we needed.
We have been using Global Document Solutions for about eight years now and would not go anywhere else.
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$160/month
ex GST
Lease term
36 to 60 months
- Maintenance and genuine toner included
- You only buy paper
- Same business day response, Mon to Fri
- No obligation, and no automatic renewal without your written approval